Shipping and Return Policy

Shipping Policy

At Monster Vape and HYPPE Vape, we strive to deliver your orders quickly, safely, and efficiently.

  1. Shipping Options:
    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Express Shipping: Estimated delivery within 2-3 business days.
  2. Order Processing:
    • Orders are processed within 1-2 business days (excluding weekends and holidays).
    • You will receive a confirmation email with tracking information once your order is shipped.
  3. Shipping Destinations:
    • We ship to most locations within the United States and select international destinations.
    • Please check our website for any shipping restrictions in your area.
  4. Shipping Charges:
    • Shipping costs are calculated at checkout based on your location and selected shipping method.
    • Free shipping is available for orders above a specified amount (check our website for current promotions).
  5. Lost or Damaged Packages:
    • If your package is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date.

Return Policy

  1. Eligibility for Returns:
    • Items must be unused, unopened, and in their original packaging.
    • Returns must be initiated within 30 days of the delivery date.
  2. Non-Returnable Items:
    • Used or opened vape products.
    • Sale items and custom orders.
  3. How to Initiate a Return:
    • Contact our customer support team to request a return authorization.
    • Provide your order number and details about the product you wish to return.
  4. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.
    • Ensure the package is securely sealed and send it to the address provided by our support team.
  5. Refunds:
    • Once we receive and inspect the returned items, a refund will be processed to your original payment method.
    • Please allow 5-7 business days for the refund to appear in your account.
  6. Exchanges:
    • Exchanges are subject to product availability. Contact our support team for assistance with exchanges.

Customer Support

If you have questions about our shipping or return policies, feel free to contact us. We’re here to help ensure your experience with Monster Vape and HYPPE Vape is smooth and satisfying.